Privacy Policy and Disclaimers
Last Updated: 03/22/2025
1. Introduction
Mark’s Tech Rescue values your privacy and is committed to transparency in how we handle your information. This policy outlines what data we collect, how it is used, and the limitations of our services.
2. Information We Collect
We collect the minimum necessary information to provide our services:
✔ Personal Information: Name, email, and phone number (for scheduling and communication).
✔ Technical Information: General details about your device, operating system, and software issues.
✔ Session Notes: A summary of troubleshooting steps and recommendations.
🚫 What We Don’t Collect:
❌ No payment details—Stripe handles all transactions securely. Other payment methods are only accepted if pre-approved in writing.
❌ No personal passwords or login credentials.
❌ No sensitive personal data like Social Security numbers, full account numbers, or banking credentials. If documents (e.g., bills) are needed for support, you must redact all sensitive information before sending.
3. Limitation of Liability
Our Online-Only Service Model
✅ Mark’s Tech Rescue is an online-only service provider. All coaching, support, and communication are conducted virtually by phone, email, or video.
✅ In-person visits or on-site support are not part of our standard offerings.
✅ Any exception to this model (such as reviewing physical documents) is made on a limited, case-by-case basis and does not reflect a change in service scope.
✅ Clients are responsible for ensuring they have basic technical understanding and access to communication methods (e.g., booking appointments online, access to phone/email) to participate in services.
‼️ Mark’s Tech Rescue shall not be liable for any indirect, incidental, special, consequential, or financial damages resulting from the use or inability to use services provided. This includes, but is not limited to, data loss, device malfunction, business interruption, or financial loss of any kind. Services are provided as-is, with no guarantees of specific outcomes. ‼️
✅ Mark’s Tech Rescue is an online-only service provider. All coaching, support, and communication are conducted virtually by phone, email, or video.
✅ In-person visits or on-site support are not part of our standard offerings.
✅ Any exception to this model (such as reviewing physical documents) is made on a limited, case-by-case basis and does not reflect a change in service scope.
✅ Clients are responsible for ensuring they have basic technical understanding and access to communication methods (e.g., booking appointments online, access to phone/email) to participate in services.
‼️ Mark’s Tech Rescue shall not be liable for any indirect, incidental, special, consequential, or financial damages resulting from the use or inability to use services provided. This includes, but is not limited to, data loss, device malfunction, business interruption, or financial loss of any kind. Services are provided as-is, with no guarantees of specific outcomes. ‼️
4. How We Use Your Information
We use your data to:
✅ Schedule and conduct troubleshooting or coaching sessions.
✅ Provide follow-up support and session recaps if needed.
✅ Improve the quality of services at Mark’s Tech Rescue.
🔹 We NEVER sell or rent your personal data with third parties. We use secure third-party tools to manage communication, scheduling, and client records (e.g., Stripe for payments, HubSpot for client profiles, Calendly for booking etc). These platforms are used solely to deliver our services and are not permitted to use your information for any other purpose.
5. Data Security & Retention
Mark’s Tech Rescue takes reasonable precautions to protect client information, including:
✔ Secure storage of session notes.
✔ Encrypted email communications.
✔ Limiting data retention to 6-months, after which session notes are deleted unless the client requests or requires ongoing service.
🔹 Clients are responsible for ensuring their own backups before any session.
⚠️ Important: While we take measures to protect your data, no online service is 100% secure. Please take precautions when sharing information.
6. Scope of Services & Limitations
By using Mark’s Tech Rescue, you acknowledge that:
🔹 1. No Guaranteed Fix:
• While we make every effort to resolve issues, some problems require manufacturer support or are not fixable remotely.
We use your data to:
✅ Schedule and conduct troubleshooting or coaching sessions.
✅ Provide follow-up support and session recaps if needed.
✅ Improve the quality of services at Mark’s Tech Rescue.
🔹 We NEVER sell or rent your personal data with third parties. We use secure third-party tools to manage communication, scheduling, and client records (e.g., Stripe for payments, HubSpot for client profiles, Calendly for booking etc). These platforms are used solely to deliver our services and are not permitted to use your information for any other purpose.
5. Data Security & Retention
Mark’s Tech Rescue takes reasonable precautions to protect client information, including:
✔ Secure storage of session notes.
✔ Encrypted email communications.
✔ Limiting data retention to 6-months, after which session notes are deleted unless the client requests or requires ongoing service.
🔹 Clients are responsible for ensuring their own backups before any session.
⚠️ Important: While we take measures to protect your data, no online service is 100% secure. Please take precautions when sharing information.
6. Scope of Services & Limitations
By using Mark’s Tech Rescue, you acknowledge that:
🔹 1. No Guaranteed Fix:
• While we make every effort to resolve issues, some problems require manufacturer support or are not fixable remotely.
• Fees cover our expertise and time, not a guaranteed resolution.
🔹 2. Risk Acknowledgment:
• Tech troubleshooting may involve adjusting settings, software installations, or resets that could affect device performance.
• Mark’s Tech Rescue is not responsible for data loss, software corruption, or unintended device behavior.
• Clients should back up their data before any session.
🔹 3. What We DO & DON’T Support:
✅ Supported Services: Software troubleshooting, device setup, app guidance, performance optimization, and general tech education.
❌ Not Supported: Physical repairs, hardware replacements, security bypassing, hacking, or services requiring manufacturer intervention.
7. Refund & Cancellation Policy
✔ Consultation Fees: Consultation fees are non-refundable as they cover time spent evaluating your issue. However, if an issue is out of scope, you may receive a credit toward a future consultation at our discretion.
✔ Service Refunds: If a service is booked and must be canceled or rescheduled, please provide at least 8 hours’ notice. All sales are final. Refunds are considered on a case-by-case basis at the sole discretion of Mark’s Tech Rescue. Booking a session does not guarantee a resolution, and fees compensate for time and expertise provided.
✔ Missed Appointments: No-shows without prior notice are non-refundable.
8. Manufacturer & Third-Party Disclaimer
Mark’s Tech Rescue is not affiliated with, endorsed by, or certified with Apple, Google, Microsoft, Samsung, or any device manufacturers.
✔ If a problem is determined to be hardware-related, we will refer you to the appropriate manufacturer or service provider.
✔ Any warranties, repairs, or replacements must be handled directly through the manufacturer.
9. Your Rights & Choices
You may request:
✔ A copy of your session notes for reference.
✔ Deletion of your stored information if you no longer wish for us to retain it.
To submit a request, email support@markstechrescue.com.
🔹 2. Risk Acknowledgment:
• Tech troubleshooting may involve adjusting settings, software installations, or resets that could affect device performance.
• Mark’s Tech Rescue is not responsible for data loss, software corruption, or unintended device behavior.
• Clients should back up their data before any session.
🔹 3. What We DO & DON’T Support:
✅ Supported Services: Software troubleshooting, device setup, app guidance, performance optimization, and general tech education.
❌ Not Supported: Physical repairs, hardware replacements, security bypassing, hacking, or services requiring manufacturer intervention.
7. Refund & Cancellation Policy
✔ Consultation Fees: Consultation fees are non-refundable as they cover time spent evaluating your issue. However, if an issue is out of scope, you may receive a credit toward a future consultation at our discretion.
✔ Service Refunds: If a service is booked and must be canceled or rescheduled, please provide at least 8 hours’ notice. All sales are final. Refunds are considered on a case-by-case basis at the sole discretion of Mark’s Tech Rescue. Booking a session does not guarantee a resolution, and fees compensate for time and expertise provided.
✔ Missed Appointments: No-shows without prior notice are non-refundable.
8. Manufacturer & Third-Party Disclaimer
Mark’s Tech Rescue is not affiliated with, endorsed by, or certified with Apple, Google, Microsoft, Samsung, or any device manufacturers.
✔ If a problem is determined to be hardware-related, we will refer you to the appropriate manufacturer or service provider.
✔ Any warranties, repairs, or replacements must be handled directly through the manufacturer.
9. Your Rights & Choices
You may request:
✔ A copy of your session notes for reference.
✔ Deletion of your stored information if you no longer wish for us to retain it.
To submit a request, email support@markstechrescue.com.
10. Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to analyze how visitors interact with our website. Google Analytics collects information such as:
• Your IP address (anonymized if required by law)
• The pages you visit and time spent on our site
• Your browser type and device information
• Your general location (city/state, not precise address)
• How you found our website (e.g., search engine, referral, direct visit)
This data helps us understand website traffic, improve our content, and enhance user experience.
How Google Uses This Data
Google processes this data according to its own Privacy Policy and may use it to personalize ads through Google’s advertising network. We do not control how Google uses your data beyond our website.
How You Can Opt Out
If you prefer not to be tracked by Google Analytics, you can:
✔ Use the Google Analytics Opt-Out Browser Add-on: Google Opt-Out Tool
✔ Adjust your browser settings to block cookies from Google Analytics.
✔ Use our cookie consent tool (if applicable) to customize your tracking preferences.
By continuing to use our website, you consent to the processing of data by Google Analytics as described in this section.
11. Changes to This Policy
Mark’s Tech Rescue may update this policy periodically. The latest version will always be available on our website.
✔ Clients will be notified of major changes that affect how their data is handled.
12. Acknowledgment of Terms
By using this website or booking any service, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy and Disclaimer.
For any questions or concerns, contact support@markstechrescue.com.
We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to analyze how visitors interact with our website. Google Analytics collects information such as:
• Your IP address (anonymized if required by law)
• The pages you visit and time spent on our site
• Your browser type and device information
• Your general location (city/state, not precise address)
• How you found our website (e.g., search engine, referral, direct visit)
This data helps us understand website traffic, improve our content, and enhance user experience.
How Google Uses This Data
Google processes this data according to its own Privacy Policy and may use it to personalize ads through Google’s advertising network. We do not control how Google uses your data beyond our website.
How You Can Opt Out
If you prefer not to be tracked by Google Analytics, you can:
✔ Use the Google Analytics Opt-Out Browser Add-on: Google Opt-Out Tool
✔ Adjust your browser settings to block cookies from Google Analytics.
✔ Use our cookie consent tool (if applicable) to customize your tracking preferences.
By continuing to use our website, you consent to the processing of data by Google Analytics as described in this section.
11. Changes to This Policy
Mark’s Tech Rescue may update this policy periodically. The latest version will always be available on our website.
✔ Clients will be notified of major changes that affect how their data is handled.
12. Acknowledgment of Terms
By using this website or booking any service, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy and Disclaimer.
For any questions or concerns, contact support@markstechrescue.com.
© 2025 by Mark's Tech Rescue. All Rights Reserved.
© 2025 by Mark's Tech Rescue. All Rights Reserved.