What are your credentials?

I have a rich corporate background in complex customer service and technical support environments. I've worked for companies that offer technology like Apple and Sleep Number and directly supported customers with technical concerns. Over the years, I've gained critical troubleshooting and problem solving skills using methodology large corporations employ. In addition, I've handled escalations from customers and employees which required deep root cause analysis and expedited resolution. I also obtained my Associate of Science in Business Administration in 2023. I feel comfortable working on a wide array of devices and their operating systems such as iOS, Android, Windows, and Mac. If you'd like to know more, feel free to ask me!

What can you help me with?

Device Troubleshooting:

✅ Smartphone Issues (Slow performance, freezing, app crashes, storage problems)
✅ Computer Problems (Software glitches, slow speed, connectivity issues)
✅ Wi-Fi & Connectivity (Troubleshooting weak signals, Bluetooth, or hotspot issues)
✅ Battery Drain Issues (Identifying apps & settings causing excessive power consumption)
✅ Settings & Customization (Adjusting notifications, accessibility features, security settings)
✅ App Troubleshooting (Apps not working, crashing, or behaving unexpectedly)
✅ Software Updates & Installations (Ensuring updates run smoothly, resolving update errors)
✅ Browser & Internet Issues (Webpages not loading, managing cookies, clearing cache)

Tech Talk Coaching:

📌 Smartphone Basics (Navigating iOS & Android, settings, storage, organizing apps)
📌 Computer Basics (Getting familiar with Windows or Mac, best practices for efficiency)
📌 Device Optimization (Improving performance, decluttering, managing settings)
📌 Basic File Organization (Sorting and managing documents, photos, and digital clutter)
📌 Cloud Storage & Backups (Understanding iCloud, Google Drive, OneDrive, Dropbox)
📌 Online Privacy & Security (Avoiding scams, securing accounts, managing passwords)
📌 Smart Home Tech (Alexa, Google Home, smart devices—setup & usage tips)
📌 Choosing the Right Tech (Recommendations for new devices based on your needs)
📌 Productivity Tips (Time-saving tech tricks, automation tools, best practices)
📌 Social Media & Apps (Understanding TikTok, Instagram, Facebook, etc.)

How do I book a session with Mark's Tech Rescue?

To schedule a personalized tech support or coaching session: 
1. Visit our Services/Book Now page. 
2. Choose the service that fits your needs (consultation is generally the first step).
3. Select an available time slot that works for you.
4. Provide your contact information and any relevant details about the issue you’re experiencing.
5. Confirm your booking.

You’ll receive a confirmation email with further instructions.

Do you offer remote support, or is in-person assistance available?

Mark’s Tech Rescue primarily operates as an online-only service, providing assistance via phone, email, or video calls. In-person visits or on-site support are not part of our standard offerings. Any exceptions are considered on a limited, case-by-case basis. Clients are responsible for ensuring they have the necessary technology to participate in remote sessions.

How do you handle my personal or confidential information?

Your privacy is very important to me. I only collect the basic information needed to support you—like your name, email, phone number, and general details about the device or issue you’re reaching out about.

I never ask for or store sensitive information like your passwords, Social Security number, or financial account details. If a situation ever requires you to enter a password during a session, it will always be done privately on your screen—never shared or stored.

Any information you do share during a session stays confidential. It’s not recorded, not sold, and not used for anything outside of helping you with your request.

What if my issue requires hardware repair or manufacturer support?

While we can assist with software troubleshooting and device optimization, we do not support physical repairs or hardware replacements. If we determine that your issue is hardware-related or requires manufacturer intervention, we will refer you to the appropriate service provider and help you prepare for that process.

What if you can't help me?

In the event I determine something is outside of my support zone, I'll work with you on what to do next such as being referred to the manufacturer. I'll assist you with preparing for the conversation and what to expect. You are not alone!