Why try Mark's Tech Rescue?
Unlike traditional tech support, I provide real-time personalized guidance tailored to your needs. No long wait times, no rushed responses, just patient one-on-one help designed to empower you. Whether we’re troubleshooting an issue, optimizing your device, or helping you learn something new, I make sure you walk away confident, capable, and in control of your technology. At Mark’s Tech Rescue, you’re not just another customer, you’re a person who deserves clear answers and an stress-free tech experience. Think of me as your tech savvy friend and mentor, here to make sure you’re never feel lost with your devices again.
What can you help me with?
Troubleshooting:
✅ Smartphone Issues (Slow performance, freezing, app crashes, storage problems)
✅ Computer Problems (Software glitches, slow speed, connectivity issues)
✅ Wi-Fi & Connectivity (Troubleshooting weak signals, Bluetooth, or hotspot issues)
✅ Battery Drain Issues (Identifying apps & settings causing excessive power consumption)
✅ Settings & Customization (Adjusting notifications, accessibility features, security settings)
✅ App Troubleshooting (Apps not working, crashing, or behaving unexpectedly)
✅ Software Updates & Installations (Ensuring updates run smoothly, resolving update errors)
✅ Browser & Internet Issues (Webpages not loading, managing cookies, clearing cache)
Tech Talk Coaching:
📌 Smartphone Basics (Navigating iOS & Android, settings, storage, organizing apps)
📌 Computer Basics (Getting familiar with Windows or Mac, best practices for efficiency)
📌 Device Optimization (Improving performance, decluttering, managing settings)
📌 Basic File Organization (Sorting and managing documents, photos, and digital clutter)
📌 Cloud Storage & Backups (Understanding iCloud, Google Drive, OneDrive, Dropbox)
📌 Online Privacy & Security (Avoiding scams, securing accounts, managing passwords)
📌 Smart Home Tech (Alexa, Google Home, smart devices—setup & usage tips)
📌 Choosing the Right Tech (Recommendations for new devices based on your needs)
📌 Productivity Tips (Time-saving tech tricks, automation tools, best practices)
📌 Social Media & Apps (Understanding TikTok, Instagram, Facebook, etc.)
What if you can't help me?
In the event I determine something is outside of my support zone, I'll work with you on what to do next such as being referred to the manufacturer. I'll assist you with preparing for the conversation and what to expect. You are not alone!
What are your credentials?
I have a rich corporate background in complex customer service and technical support environments. I've worked for companies that offer technology like Apple and Sleep Number and directly supported customers with technical concerns. Over the years, I've gained critical troubleshooting and problem solving skills using methodology large corporations employ. In addition, I've handled escalations from customers and employees which required deep root cause analysis and expedited resolution. I also obtained my Associate of Science in Business Administration in 2023. I feel comfortable working on a wide array of devices and their operating systems such as iOS, Android, Windows, and Mac. If you'd like to know more, feel free to ask me!